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picture is not clear and the color is off

nyakia
Apprentice

Everytime I copy or scan a photo the copy is never as clear and the colors are way off, this is a new printer i just bought. its a mg 5622. How can I fix this?

 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi nyakia,

 

First, please make sure that the ink tanks are installed in the printer correctly and are in the correct order. The order from left to right is as follows:

 

CLI-251 M
CLI-251 Bk
CLI-251 Y
PGI-250 PGBk
CLI-251 C

 

\Next, a test of your PIXMA MG5620 should be performed. This will tell us if the printer is working correctly. To do this, please load letter-sized paper in the PIXMA MG5620 and follow these steps:

 

1. Select SETUP from the HOME screen.

 

2. Rotate the menu to Maintenance and press <OK>.

 

3. Press <OK> on Print nozzle check pattern.

 

4. Press <OK> on Yes.

 

The Nozzle Check will print. Please compare your printout to the example that has been attached to the bottom of this post. If they differ, please perform a few printhead cleanings.

 

To perform cleanings, please follow these steps:

 

1. Select SETUP from the HOME screen.

 

2. Rotate the menu to Maintenance and press <OK>.

 

3. Press <OK> on Cleaning.

 

4. Press <OK> on Yes.

 

5. Press <OK> on Yes.

 

After a few cleanings, please print another Nozzle Check.

 

Does the Nozzle Check print correctly?  if not, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

 

MG5620 Nozzle Test.jpg

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