Hi, mcmaynard!
So that the Community can help you better, we need to know exactly which operating system is running on your computer or mobile device (i.e. Windows, macOS, Android, or iOS, and which version thereof) and how your devices will be talking to each other (USB or Wi-Fi). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
