To best determine what may be occurring, please let us know the model of the printer you are using, as well as the version of Windows or Mac in use. We can definitely check into a few things, but the operating system will be needed to ensure the most accurate information is provided! Thanks so much, and we look forward to hearing back from you!
If this is a time-sensitive matter, additional support options are available at Contact Us.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM