01-07-2015 12:29 AM
01-14-2015 05:42 AM - edited 01-14-2015 05:44 AM
Hi dmuffler,
Performing a series of cleanings and deep cleanings on the printer may resolve the issue of the cyan ink not printing. To perform the cleanings, please follow the steps located here.
If the ink still does not print after performing at least one cleaning and two deep cleanings, the printer may require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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