Since the print head is over to the far right and will not move, please turn off the printer, unplug the power cord from the back, and leave it out for at least 10 minutes. While the printer is off, please check inside of the paper feed areas and inside of the printer with a flashlight or other bright light to ensure that there are no obstructions in the printer. Once this has been verified, please plug the printer back in and turn it back on. If the ink tanks still do not move over, the printer will unfortunately require servicing to resolve the problem. Please click on the Contact Us link below to obtain your servicing options.
This didn't answer your question or issue? Find more help at Contact Us.