Hi fefe53,
To try and resolve the issue, please minimize any windows that may be open on your computer one by one, and if a window is open that is relating to the printer, please take the action requested in the window to close it, then attempt to print again. If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.
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