my canon mg5500 won't print labels.

[rwhite]

I'm trying to create labels using a macbook pro and the canon mg5500 seies printer. when I try to print CD labels using the Avery labels... it won't recognize the label paper but will print on regular paper (Error message 2130).  The label paper is the same size as US letter paper. Also when I try to print out mailing labels it ask if i'm using letter paper. 

[Ramona]

Hi rwhite,

To try and resolve the issue, we can set the printer to not detect the paper width.  To do this, please follow these steps from the operation panel of the printer:

1.  Use the up/down arrow keys to locate the SETUP option, then press the third button directly below the LCD screen.

2.  Use the left/right arrow keys to select the DEVICE SETTINGS option, then press the OK button.

3.  Use the up/down arrow keys to select the PRINT SETTINGS option, then press the OK button.

4.  Use the up/down arrow keys to select the DETECT PAPER WIDTH option, then press the OK button.

5.  Use the up/down arrow keys to select the OFF option, then press the OK button.

6.  Press the HOME button to return to tne main menu.

Please attempt to print the labels again.  If you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.

[stephijoncsu]

I am having the same issue... I tried this and it didn't work, still getting the same error code. I have tried printing from both PDF and Word... no luck. Help?

[Michael]

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[jantodd]

Can't find the printer settings panel with these options?  

[jantodd]

The label sheet that I was trying to use has a quarter inch between the edge of the paper and the labels.  The paper is very thin, and the printer didn't recognize the edge of the paper properly.  I took the first label and moved it to the edge of the paper on the top right and top left, so that the upper corners of the paper had the labels stuck there.  Then the printer recognized the size of the sheet correctly.  A bit of a pain, but at least it will print!!

[osric]

I repeatedly have this problem. It happens sporadically, though, and even if I turn off the "detect paper width" option. I still get an error saying the sheet is not centered! It's really maddening.

[kmichniewicz]

I followed steps from Canon community and reset the print settings as directed.  This didn't work BUT I found a way around it.  I printed my label on regular paper making sure it matched the Avery label.  I then took the copy and inserted the Avery label, copied it and Ta Da - printer took it and made a copy.  Hope this helps!

[kmichniewicz]

Hello, I am having the same printing problems with Canon 5500.  I found a work-around/solution:

Print your label using regular paper.  Then take that copy, copy it from your printer using the Avery label as the paper and make a copy.  It works!

[coral20]

After three years of successfully printing labels from an Avery template my Cannon MG 5550 has suddenly refused to do so anymore. I have tried following other users suggestion of printing on ordinary paper and then copying but even that doesn't work. I am currently obliged to write out labels by hand. Not very professional looking in this day and age.