Hello.
To try and resolve this issue, turn the printer off and remove any paper from the unit.
Then check to make sure that there are no obstructions in the paper paths.
If there are no obstructions, load a few sheets in the unit and power the unit on before trying to print again.
If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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