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For testing purposes, remove all of the paper that is loaded in the unit and load a few clean sheets of paper. Then try performing a copy directly from the unit itself. If the copy comes out correctly try printing a document from an entirely different program on the computer.
If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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