01-06-2014 07:45 PM
01-06-2014 08:15 PM
Hi, slidegate!
So that the Community can help you better, we will need to know the version of Windows or Mac in use, and if you are using a USB or wireless connection.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
01-07-2014 02:12 PM
Using Windows 7 and printer is wireless. Blue (wireless indicator ) is on. Printer is Default. Was having trouble before as it wouldn't print unless it was turned off and then back on. This method of printing stopped being effevctive. So downloaded Cannon,s lastest Driver, but didn't help. Then reloaded original software. Still doesn't work.
Any ideas?
Thanks,
Slidegate
01-06-2014 08:15 PM
Hi, slidegate!
So that the Community can help you better, we will need to know the version of Windows or Mac in use, and if you are using a USB or wireless connection.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
01-07-2014 02:12 PM
Using Windows 7 and printer is wireless. Blue (wireless indicator ) is on. Printer is Default. Was having trouble before as it wouldn't print unless it was turned off and then back on. This method of printing stopped being effevctive. So downloaded Cannon,s lastest Driver, but didn't help. Then reloaded original software. Still doesn't work.
Any ideas?
Thanks,
Slidegate
01-07-2014 04:17 PM
Using windows 7 and the printr hookup is wireless. As mentioned in my first reply, the blue wireless lite on the printer is on as is the wireless lite on the laptop.
It worked fine with the wireless before the shutoff and turnon method of printing I mentioned in my original post.
Thanks
Slidegate
01-17-2014 04:07 PM - edited 01-17-2014 04:08 PM
Hello slidegate,
There are a few issues that could cause this type of error. Try the following steps listed HERE and let us know what happens.
If you need more immediate assistance, please contact our support group: http://bit.ly/ContactCanon
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