mx922 scan error 2,157,50

[bbqyoung]

My scanner used to work till yesterday.  Now when I try to scan, document is on the scanner, click scan from the cannon quick menu (as before), and it wakes up the printer/scanner, and seems to start scanning.  Then after several long minutes (longer than before), it gives me the error:  2,157,50.

I've restarted the printer several times, restarted the PC (OS- MS Vista), and restarted the network.

The printer prints fine, both airprint from iOS devices and the PC.

The scanner doesn't seem to work.

[PeacockFeather]

It seems like Canon does't have a fix for this. All models seem to lose the scan function after the recent Windows 10 updates.It's about time they fixed this.

[clongest]

UPDATE: I ended up uninstalling my Avast Anti-Virus, Malware and CCleaner software and it started working again. Not sure which one was causing the problem, but at least it works now.

[alm260]

There is no need to go out and buy a new printer.  You can go into the settings of Windows 10 and search for Printers and Scanners and use the software there to scan.  At least it worked for me. 

I FINALLY figured out what my issue was and that was my MP Navigator software was completely gone from my computer.  The only thing I can think of that could have caused this was my latest Windows update.  I'm sure Microsoft would deny that was the issue.  But at least mine is working now!

[cjaxon]

My scan quit several weeks ago. Tried to re-install the printer software several times and got an error each time. Printer can copy and print, but no scan. Guess this is due to a recent Windows 10 update. 

CFj

[psalrin]

 have also this error code for scanning.
I'v installed the new drivers (W10pro  64 bits) for my printer TR8550 and it's now OK .
Hope it's will help you.

[Gees]

I just had the same issue. I finnally deleted all the printers, uninstalled all the ij network and scanner utilities. then downloaded the driver setup from canon which reinstalls all the needed ij programs. working better than it has in a long time. Was always a little slow before.  did same procedure on both my PCs. Both working now

[dansoftn]

Created a MAC filtering rule in router/2wire that allows traffic from scanner T5120 pixma

[Jonatas]

I have a Canon TS3151 and I managed to solve it as follows:

- I'm a Win10 user;
- When scanning error: 2,157.50;
- I accessed the path: Control Panel \ System and Security \ Windows Defender Firewall \ Allowed applications
- Click on Change configuration and permit other applications.
- I accessed the path C: \ Program Files (x86) \ Canon \ Quick Menu and applied the file: "CNQMMAIN.EXE" and OK.
- After this procedure the problem did not occur again.

[aniko27]

So I have this same issue.  I turned off my Firewall (McAfee) and it worked, but then the next time I went to scan, it didn't work again.  It works off and on.  Sometimes it works and sometimes it doesn't.  It's getting very frustrating. MX922 printer on Windows 10.  It prints just fine from some computers.  The Printer is in the same room as the Wifi Router (I am printing wirelessly).  

[clongest]

Thank you so much for these instructions. My scanner hasn't worked for months and now it does!