mx922 printer fails to print 8.5"x11" paper (1/2 of the time) due to "no paper in upper tray"

[cmc]

My mx922 printer fails to print 8.5"x11" paper on a consistent basis.  Half the time it gives error message "no paper in upper tray".  How do I instruct printer to always feed larger paper from the lower tray.  I did not recieve manual in box nor have I been able to download manual.

[callahoohoo]

The latest one from the product's drivers page, yes.

[cmc]

Try reinstalling the print soft ware.  Now when I go to print I see the listed a 'mx922 series 2' along with the original printer choice of mx922.   For the past 6 months I  have printer set for 'mx922series 2' and no longer have the problem.   I am no expert on macs or printers but this simple fix seems to indicate that canon may have updated their software.... too bad they didn't bother to inform their customers.   Hope this works for you.

[khemmerl]

Does anyone know of any way to change an iPad (Photo app) to print to 8.5 x 11 instead of photo paper?

[macmook]

This is ballet. The AirPrint gives no selection options. A screen print will always try the upper tray whether you want it or not. Going back to HP,

[macmook]

Ballet wasn't the term I used.

[cmc]

after months of frustration having the printer work some time but not everytime, I download the software a second time and I have had not had a problem since then.  

[merrymary247]

AirPrint utilizes preset settings from Apple- so if you try to print from your camera roll it will always want 4x6 photo paper.

Canon has a free app (Canon Print Injket/Selphy) that will allow you to change the size and type of paper you want to print on.

[dkrasco]

I downloaded the app and works great.  Thank you

[SuzyQquilter]

I was getting an error message, printer not responding...I called Canon and within a minute I was speaking to a technician.  Very helpful, because I had recently changed the router, the printer IP address needed to be reset.  I would recommending calling in to quickly resolve any issue you may have.  AWESOME help

[Larryjamesellis]

I'm trying to use my iPhone 7 Plus and having the same problem as everyone else it will not print because there's no paper in the top tray