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mx922 color printing problems

gjewers
Apprentice

My MX 922 suddenly stopped printing magenta.  It quickly went from OK and faded away to nothing.  The other 2 colors were fine.  I did multiple head cleanings and deep cleanings to no avail.  Tried new cartridges to no avail.  I looked here to see what to do and removed and cleaned the print head manually.  Made sure all ports were flowing etc.  Now, NONE of the colors will print.  B&W is fine.  I tried multiple cleanings again etc,etc.  What next?  Redo the drivers? (Which I cannot find...)

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Since the multiple cleanings did not resolve the issue, the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase. 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays. 

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