mp620 driver will not install on Asus

[thegrant]

have Pixma MP 620 printer, works perfectly on Dell Inspirion, but drivers will not install on new Asus.

.  have mfgr dvd, have avatar on Printers and Devices on screen, but printer will not work

[Crista]

Hi thegrant!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

[thegrant]

upgraded to Windows 8.1, but did not work before that, unit bought on May 23, so not very old