mg3022

[berry3602]

I rrecently purchased a Canon MG 3022 for my mother to allow her to print directly from her smartphone.  The error message I receive after trying to connect to the printer "Cannot communicate with the printer.  check that the printer is connected correctly."  Please expand on "connected correctly".  It is wirelessly working from two different computers on the network, clearly wirelessly connected.  What else could be the issue that is prohibiting access to detect or connect to the printer from the smartphone(s)?

[Ramona]

Hi berry3602, 

So we can better assist you, please reply with information on if you are using a Android or iOS smartphone with the printer.

Should you need more immediate assistance, we ask that you please contact a Canon technical support representative at one of the methods provided here.  A representative will be happy to assist you free of charge.