mg 2520

[lt4dave]

I installed a new mg 2520 printer and it will not print. My computer does not seem to be communicating with printer

[Crista]

Hi lt4dave!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8/10 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks! 

[lt4dave]

Thanks. Using Windows 8 on HP Pavilion 20 computer.

[Patrick]

Hi It4dave,

Uninstalling and reinstalling the PIXMA MG2520 should resolve this issue.  To do this, please disconnect the USB cable from the unit and follow these steps:

 1.  Put the PIXMA MG2520's CDROM in the CDROM drive.  If the welcome screen appears, exit it. 

 2.  Place the cursor in the upper right hand corner of your screen to display the Charms Menu.

 3.  Click on Search.

 4.  Type RUN.

 5.  In the Search Results, click APPS and then click RUN in the results to the left.

 6.  Click Browse.  In the Browse window, click on "Computer".

 7.  Double click the CANON_IJ CDROM. 

 8.  Double click the folder named WIN.

 9.  Double click the folder named Driver.

10.  Double click the folder named DrvSetup.

11.  Double click the file named DELDRV.  If you are using the 64 bit version of Windows 8, please double click DELDRV64.

12.  In the Run box click OK and follow the on-screen prompts to uninstall the PIXMA MG2520.

Once your PIXMA MG2520 has been uninstalled, restart the computer.

When the computer restarts, we will install your PIXMA MG2520 again:

 1.  Visit Canon's website at: http://usa.canon.com/support

 2.  Type PIXMA MG2520 in the "Enter a Model Name" box and click the Get Drivers & Downloads button.

 3.  In the Drivers & Downloads section, please click on Drivers.

 4.  Click the Select button next to the MG2500 series MP Drivers.

 5.  If you agree, please select the checkbox next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

 6.  Click the Download button.

 7.  If a Save As box comes up, click Save.

 8.  Once the download is complete, open your Downloads folder.

 9.  Double click [mp68-win-mg2500-1_02-ejs.exe].

10.  Connect the USB cable when prompted.

Follow the prompts to install your PIXMA MG2520 on your computer.