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laptop doesn't detect driver for Pixma iP100 printer.

dcjensen
Apprentice

Have Pixma iP 100 installed on Toshiba A665 laptop. Was working fine. Then upgraded to Windows-8 after which computer failed to recognize printer. Have down loaded Wx 8 driver from Canon website to no avail. Have uninstalled and re-installed still to no avail. System can't find driver. Any help? Thanks, DC.

1 REPLY 1

Karl1
Rising Star

Hi dcjensen,

 

I would like to see just how much of the printer is or is not being detected by Windows by seeing how it shows up in Device Manager, or even if it shows up at all.  Use the following steps to get into Device Manager:

 

1.  Put your mouse in the top right corner to open the Charms Menu, then click Settings.

 

2.  Click Control Panel.

 

3.  Click System and Security.

 

4.  Click System.

 

5.  Click Device Manager on the left.

 

In the Device Manager, are there any entries that have a question mark or exclamation point?  Also, is there an entry under Other Devices that eitehr lists the name of the printer or just says Unknown Device?  Lastly, under Universal Serial Bus Controllers, do you have one or more entry that says USB Printing Support?

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