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label from word and excel won't print; everything else prints

tking69
Apprentice

my mg8220 printer all of a sudden won't print labels from word, it also won't print an excel spreadsheet, it used to do both! what has changed? it does print other files

3 REPLIES 3

Stephen
Moderator
Moderator

Hi tking69!

 

Welcome to the Canon Forums and thank you for your post!

 

So that the Community can help you better, we will need to know if you're seeing any error messages and we also need to know which Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x). It's also helpful to know the way you connect to your printer (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone during normal business hours, or email anytime.

Thanks and have a great day!

no error messages, windows XP, printer connected by USB

please make sure your printer queue list is empty and update the printer drivers with latest drivers as per your high word and excel versions. in some cases its due to office products high version may cause such issues.

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