Canon Community

rolguin · ‎02-18-2019

I have a new ip8720 and the colors show darker and the print is muddy compared to my display. I have cleaned the print heads and the test is clear. I do noticeo on the benchmark page that the colors are lighter than show in the screen 'check' page. Using Canon Photo Pater Plus Glossy II. I am running W10 and using wifi.

UPDATE:

I got an email saying there was a reply but I don't see any in the forum.

ArthurJ · ‎03-11-2019

Hi rolguin,

The nozzle check that you printed looks good. The WS that you saw on the printer icon means Windows Software. That is windows version of the driver. I recommend you remove that driver from you computer and then please click HERE and download and run the installer for the iP8700 series Printer Driver Ver. 1.01.

Once the printer is reinstalled, the printer will be listed as IP8700 series without the WS. Once that is done, please try to print again. Does the same issue happen?

We look forward to your reply.

View solution in original post

ArthurJ · ‎06-05-2024

Hi,

I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

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ip8720 - dark, muddy prints