install of pixma TR4722 stuck b/c does not recognize covers ARE open. says "open the covers"

[jtaba]

Upon trying to install the PIXMA TR4722 I insert ink cartridges and it tells me to open the covers. THEY ARE OPEN but it doesn't do anything - doesn't seem to sense they are open. Can't figure out how to get help.

[Patrick]

Hi jtaba,

What is the Support Code that appears on the display of your PIXMA TR4722?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:

https://mycanon.usa.canon.com

[jtaba]

There is no error - no place to respond etc. all it says is "open the covers" and it freezes there. Since I was unable to get help from anyone b/c they all insisted I must be getting an error, I just kept booting and trying to reinstall and it finally sensed they WERE open and continued on.

[millylamp]

I just ran into this issue. Canon is picky and wants you to follow the instruction to the T. Remove your ink cartridges, close everything up and turn printer off and start again. Start  by following the instruction step by step. Open the color side first inset color ink till you hear a beep and secure it. Next do the black ink and then close the cover. 🙄 if this doesn’t work try it again with the app. It’s annoying. I’m posting this for the people who run into this problem. I am aware this thread is old.