error; wrong print head please install correct.

[lanakeren]

Keep getting Error Wrong printhead installed. Never happened befor on my MP830 Tried to reset. and wtillerror message wont clear out. Help

[Ramona]

Hi lanakeren,

Since resetting the printer did not  resolve the error, please remove and reseat the ink tanks and print head in the printer.  If you still receive the error, the printer will require servicing.  Please click on the Contact Us link below to obtain servicing options.

This didn't answer your question or issue? Find more help at Contact Us.

[fixitman222]

I had this problem. tried removing ink cartridges and reinstalling that did not work. If you let the ink platform come to the remove position and pull the plug on the printer ,you can move the platform to a center position .remove all cartridges and pull the colored indicator towards yoy the print head will be free to come out  . i cleaned off the contacts on the back of the print head and reinstalled the print head  that worked.