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error message 6A81 and orange light blinking 12 times

Songbird444
Apprentice

I had a bad paper jam in my Canon Pixma ix6820 printer that actually got paper stuck under the cartridge carriage.  I successfully removed the cartridge carriage and print head and removed the jammed paper pieces that were stuck under there.  The orange light continues to flash 12 times which is error message 6A81.  It says that I cannot print Creative Park Premium (which I don't have, and in fact, don't even know what that is).  I've tried turning off, unplugging, holding paper button and all that stuff I've read about.  I don't know how to get my printer back to running again.  Any ideas?  .....thanks!

 

1 REPLY 1

Abel
Enthusiast

 Hi, Songbird444!

So that the Community can help you better, we need to know which Canon printer model you own, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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