error code 13,242,0 on my labtop for a Canon MG4250

[LBONICHON]

Hello Got error code 13,242,0 on my  labotop for a Canon MG4250 after finishing a scan - Does anyone knows how to fix this problem ?

Thank you

Luc

[sherrirbgr]

I actually have a MG 5420, but same error code (13,242,0).  I have uninstalled and reinstalled the IJ scanner software twice on my laptop and no joy.  I remember having to do something  similar (uninstall/reinstall IJ) when I got my last laptop (I burn them out pretty quickly), but don't remember having to do anything else.  I checked and my .Net Frame is up to date with 3.5 version.  

HELP!!!