code5,157,69

[StevenLinh]

code5,157,69...

WHY and what is...

I am renovating my study and temporarily move my pc and printer (MG 3560) into the lounge room...

but now I cant scan anything... can still print... but cannot scan 

WHY??? and how do I replace it without buying a new printer... I just bought new ink so wont need a new printer til my ink runs out.. and Cannon wont be a replacement option... to many hassells with the printer / scanning process only works on the odd occassion and code 5,157,69 is always the problem. Is there an option to fix this or can it be fixed??

[Jenine]

Hello StevenLinh!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!