canonmp620 will not show up as option 2 use on new wireless comp

[Jason]

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[seafoodlady]

rightnow windows 8.1 i have the option to get windows 10  free just haven't done it yet

[Ramona]

Hi seafoodlady,

To try and install the printer wirelessly, we can download the latest drivers for the printer from the Canon USA website. Please click here to go to the Drivers and Software page for the PIXMA MP620.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED DOWNLOADS" section and click the MINI MASTER SETUP file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the Mini Master Setup file, please double-click on it and follow the prompts to install the printer wirelessly on your computer.  If you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.