canon tr8520- won't scan

[gtownann]

Get message "set PC to start scanning. I can copy, I can actually scan If I go into utility scanner, but I can't just put something on the printer to scan.  then I get the message, set PC to start scanning.

how do I do that

[Michael]

Hello.

If you are using a Mac, you will have to scan from the computer using our IJ Scan Utility program.

If you are using a Windows computer, try installing the latest drivers from our website:

PIXMA TR8520 Drivers & Downloads

This didn't answer your question or issue? Find more help at Contact Us.

[ldcoultre]

I am having the same problem: Canont TR8550 printer which keeps saying "set PC to start scanning"..... ????  I am using a Mac OS High Sierra, and the instuctions I am seeing online do not apply.

A step by step instruction would be most appreciated.

[Patrick]

Hi ldcoultre,

Please click once on your desktop so "Finder" appears in the upper left corner.

To the right of Finder, click on Go and then Applications.

In Applications, please click on the Canon Utilities folder and then click on the IJ Scan Utility folder.

Open IJ Scan Utility Lite and then click the Photo or Document button.

Are you able to scan?

https://ugp01.c-ij.com/ij/webmanual/ScanUtilityLite/M/3.0/EN/SUL/Top.html

[Shirah]

I had a similar problem, and it turned out that the printer was set for local USB rather than Wifi. I changed it on the printer and was able to scan from the printer to the MAC computer. the only problem is that it will not accumulate pages to include in one file. each page I put on the platen comes out as an individual file and there is no way to tell it to accumulate into one file. Help on this?

[Michael]

Shirah,

To scan multiple paged PDF files, our IJ Scan Utility program will have to be used.  Use the "document" option in the program for this.

If the program has not been installed on your Mac, visit the following link to download the program:

PIXMA TR8520 Software

Details on how to scan PDF files can be found at the following link:

PIXMA TR8520 Online Manual - Scanning Documents and Photos (Mac) 

[mmsundem]

Hello there, 

I am having the same problem here. I just recently re-downloaded the latest drivers (after this issue happened to me 2 months ago). After that, it scanned just fine from the operation panel on the printer to my computer on the network (wireless). Now, it suddenly won't work for me. I can print a test page just fine. All I get is the Search Again for "save to PC" and it can't seem to find my computer. I've tried restarting everything. I JUST reinstalled the drivers to fix this problem the first time.

Any help is much appreciated. 

Best,
Moe

[mmsundem]

Forgot to mentino - I'm on windows.

[hardhat]

I am having scan problems too.  TR 8520, Mac Catalina 10.15.2.  It used to work great.

Today, Canon IJ Scan Utility Lite cannot find my scanner at all "failed to open a connection to the device".

On my phone, using the Canon App, I successfully scanned one document.  Then after that it refused saying "Cannot communicate with the scanner."

On the printer, I tried to scan directly, using DropBox which worked for me a few weeks ago.  It only gives the choice of color though, and is painful to use (multiple pages doesn't work).

Printing works.  Scanning is the problem.

Any help?  This all used to work so well.  I know my device is connected to the network because printing works.

[Rebelranger]

Exact same issue here. MAC OSX Catalina. Scan function worked great now it will not work at all. Connected to network. Reset and reinstalled all software. Printing is fine. 

If I try to scan, I get this error failed to open a connection to the device. And I am using the Scan utility lite app. I even tried with the system settings and no matter what, scanning is not working anymore.

Please advise...?

Did anyone get this to worK?