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canon pixma mx492 showing 1303 error


Canon mx492 pixma printer showing 1303 paper jam error. There isnt any paper in the front or back jamming. how do you clear this error. Have tried shutting it down and turning back on. Thanks.



Hi rlinet,


To ensure that all areas where a jam or obstruction could be located are clear, please follow the steps located here.  Once this has been done, please perform at least three roller cleanings on the printer by following the steps shown here to ensure that the paper path is clear and that the paper can feed smoothly.  Next, please turn off the printer, unplug the power cord and leave it out for at least 5 minutes, then plug it back in and turn it back on.  


If the error continues after following the above recommendations, we ask that you please contact a Canon technical support representative for further assistance by entering your product name and selecting a support method here.  A representative will be happy to assist you free of charge.

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