To try and resolve the issue, please unplug the printer, then follow these steps:
1. With a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error.
2. Look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely.
3. Remove and reseat all of the ink cartridges in the printer.
Once all of these steps have been performed, please plug the printer back in and perform a roller cleaning on the unit by following the steps located at the link below:
Hope this helps!
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