01-19-2015 03:44 AM
hi, I have a canon MX 410, I try to use MP navigator ex 4.14 that I have just downloaded on my new computer with windows 8.1.
when I try to open it I get this message:
I can print so I guess the driver is ok. The only problem is to scan and handle the scans as mp navigator does...
What shouldI do?
Solved! Go to Solution.
01-19-2015 05:56 PM
Ok, here is how I solved the issue:
after a lot of trial and error and computer restarting, I realized that there was something wrong with the driver, tried to remove it, but windows wouldn't do it because it said that the printer was in use, but it wasn't: all program closed, printer switched off, printer removed from the list of printers, computer restarted, eventually I downloaded a new version of the driver that took care of removing the old one, followed the setting up of the printer and when finished I could install the mp navigator ex 4.1 and it works.
Great!
01-19-2015 05:56 PM
Ok, here is how I solved the issue:
after a lot of trial and error and computer restarting, I realized that there was something wrong with the driver, tried to remove it, but windows wouldn't do it because it said that the printer was in use, but it wasn't: all program closed, printer switched off, printer removed from the list of printers, computer restarted, eventually I downloaded a new version of the driver that took care of removing the old one, followed the setting up of the printer and when finished I could install the mp navigator ex 4.1 and it works.
Great!
08-13-2019 04:57 PM - edited 08-13-2019 04:58 PM
I too got the "cannot start the mp navigator ex" for my older MX850. I happened to still have the CD for the printer and reinstalled it (version 1.1) and it worked.
Note too that the two other versions of the mp navigator ex I found online did not support MX850 (or so the pop-up said) so I was spinning my wheels trying to find one that did and never found one.
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