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cannot set up scanner pixma g620

SBock
Apprentice

I am trying to set up my new Pixma G620 megatank. I can print. it is set up as the defalt printer in my device manager. When I try to set up the scanner utility it says that the device is not found. I have it on a usb cable and like I said I have no trouble printing but the device cannot be found when trying to set up the scanner. Also I tried to call support and I was told that my brand new printer is no longer supported by voice only by internet.

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