Where's my scanner - PIXMA MG2522 scan function unavailable

[ron727]

Lots of computers and printers but never this problem: My MacBook recognizes my PIXMA 2522 to print and does that fine. But when I open Image Capture to scan, it doesn't recognize the devise.  Works fine on my older MacBook. 

What's going on?

[Danny]

Thanks for joining the conversation, ron727!

So that the Community can help you better, we need to know exactly which version of macOS is running on the MacBook in question. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[ron727]

MacBook Air with M1 chip running Sonoma 14.2. Like I said, print function works fine but no scanner.

[jrhoffman75]

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@ron727 wrote:

Lots of computers and printers but never this problem: My MacBook recognizes my PIXMA 2522 to print and does that fine. But when I open Image Capture to scan, it doesn't recognize the devise.  Works fine on my older MacBook. 

What's going on?

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Did you install this update application? Also check the detailed notes.