08-26-2015 03:52 PM
08-26-2015 04:05 PM
Hi!
To ensure the most accurate information is provided, we will need to know the model printer you are using..
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!