Vertical and Dotted Lines Appearing on Word Document But Not Gmail Email

[Margaret444]

Hi. I have a Canon MG2220 laser printer. I printed a Word docment and 1/8" vertical lines appeared from the left margin to the right margin in part of the document and above this a dotted line also appeared from the left margin to the right margin. A couple of inches later, more vertical lines appeared, again left to right. Yet, a couple of minutes later when I printed a Gmail email, no lines appeared on it. So, I reprinted my Word document, but the lines showed up again.

1) What is causing this problem?

2) How can I correct it?

Thank you.

[Patrick · Accepted solution]

Hi Margaret444,

Because the issue does not occur when you print emails, we know that the PIXMA MG2220 is not the cause.

After searching, I found a web site that desribes this issue and may help clear the issue up that you are experiencing:

https://word.tips.net/T000145_Unwanted_Lines_on_Printout.html