Updated for Catalina and now not printing

[MarySanAntonio5]

I updated my Canon Pixma MG6320 in anticipation of ios Catalina and now I get this error message every time I try to print:

Stopped -  'filter' failed.

I've tried turningk my printer off, then back on and nothing changes.

Any thoughts?

[Patrick]

Hi MarySanAntonio5,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[shadowsports]

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@MarySanAntonio5 wrote:
10.4

---

??

10.4 is Tiger - We hope that is not the OS you are running

Mojave is 10.14

Catalina is 10.15

[tusk79]

I am having the same problem after Catalina. Except it started with the scanner. I think the printer may have been working. I tried to scan, and got the message "you cant use this while it is in use by another application" or something like that. So I followed the advice on one of these forums to reset the printer, and nothing changed EXCEPT, now I noticed I cant print either. 

This is really frustrating to shell out a lot of money for a Canon printer (D1550) that ultimately printed way worse quality than my Canon Image Class printer from 2009 and is still having the same ridiculous driver/software/OS incompatibility issues. We buy a printer so we can use it. If there are long periods when we cannot use it, that is not just an inconvenience. That is a product that does not work.

Currently on hold with Canon Support... Expectations low.

[olshef]

I updated to Catalina and my MG6320 still works but I had a problem. First, I have it ethernet connected, not over WiFi. I am running the CUPS driver v16.20.0.0 from the canon website.  The problem I ran into was that the printer dialog box no longer contained the printer speciifc options, like grayscale, which I use quite a bit.  I tried all the typical stuff, like reseting the printer system, removing & adding the printer, etc.  and nothing fixed it.  But I used lpadmin to set the options and that worked.  So my MG6320 works on Catalina, I am running their latest driver, and I use lpadmin to configure it's default options.

[tusk79]

I called Canon. They actually DID have a driver for Catalina, but the automatic OS detector doesn’t show it. You have to select in from the drop down list. Then there was a bunch of restarting the computer and adding the new drivers manually and deleting the old drivers. Now it works better than ever. I also got them to fix my print quality problem. Apparently there was a firmware update. It no longer prints subtly fuzzy letters. Crisp printing. I’m a happy customer again. Until the next update.....

[Zelaphas]

> Be nice!

Maybe actually HELP us de-bug our problems instead of writing 2 word replies scolding us like children? I bought the Canon Pixma MG 2500 just this year, so it's not "old" to me, and I expect it to be supported. If you no longer support a printer or plan to discontinue it, then you need to stop selling that printer. Full stop.

In the meantime, if you're indeed updating drivers, give us a timeline. I've followed the advice here and several other threads I've googled and nothing's working. We have fresh ink in our printer too and used it as recently as last month to print some important documents. It's a hassle to keep asking my husband to print things for me instead of just...using the machine I bought myself less than a year ago to print my own **bleep** documents.

[Zelaphas]

@tusk79 How did you delete your old drivers?

[Danny]

Hi, Zelaphas!  You'll find drivers for the PIXMA MG2520-series printers right HERE, including drivers for macOS v10.15 Catalina.

Hope this helps!

[MarySanAntonio5]

Actually my question changed long ago from the drivers to the message failed filter.  I was no longer asking about the Catalina drivers.  So stop denigrating me saying I'm asking the same question in different ways about the Catalina drivers.

[jonesiam]

I'm having the same exact issue.