Unable to align PIXMA MX922

[patate]

Hello.

Im unable to align my canon pixma, it gives me blur caracter on 3/4 lines.

Encoder seems fine, I have done several cleaning, automatic and manual, let it soak for a while etc.

changed every cartrige.

any other advise?

Im trying to check if I can try one by one the cartriges, but im not sure how to turn of composite black

[Patrick]

Hi patate,

Even though it may seem clean, the encoder still could be the cause of this issue.

Please follow the steps on this page to clean the encoder.  Please follow these steps 2 or 3 times:

Clean the timing (encoder) strip - MX922

If the issue persists, your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MX922 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[patate]

I have tried cleaning the encoder, didnt change anything.
The issue seems to be with the composite black, the big cartridge.

As i asked, is there any way to test cartridges separatly?
if 4/5 cartriges are aligned, I guess the encoder isnt the issue?

[patate]

So I have been able to test cartriges individually, and it was only the PGBK that was clogged.

I unclogged it with a seringe, put everything back and now it gives me a B200 error.

When I get past the B200 error, closing and turning back on the printer several times, I get to the general menu.

But every time I try to print something (copy, from computer, maintenance), the printer shuts down before printing...

what is going on?

[Patrick]

Hi patate,

The B200 error is an indication that your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MX922 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.