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09-04-2016
11:02 AM
- last edited on
10-14-2022
08:34 AM
by
Danny
Hi
Windows 8.
I have downloaded MG2520 drivers file win-mg2500-1_1-ucd.
When I atttempt to run the application win-mg2500-1_1-ucd, i get Infromation Acquisition Error message "failed to acquire information on the driver and software. check the network connection and try again".
What should I do?
Thanks.
Solved! Go to Solution.
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09-05-2016 07:37 AM
"Turns out it was a permissinons issue. Had to log user out and login as local admin to run the install."
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11-13-2019 01:07 PM
Hi,
We appreciate your participation, however, for the community to best assist you can you provide us with the following information:
- Operating System of the computer.
- How is your printer connected?
- The model name of your printer.
If you are in the USA and need immediate assistance please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.
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11-13-2019 01:11 PM
MAC - OS Cataline -just updated but error message was before this with .14 system
Printer is just plugged in with wireless blue tooth capacity but not connecting ( there is a usb cord but to far away)
Printer is in the same room as computer with router within 10 feet
I have Canon PIXMA ix6820
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11-19-2019 03:49 PM
tanyaabel,
Make sure that the printer has been connected to your Wi-Fi network. Visit the following link for guides on making the connection:
Next, download and install the latest CUPS printer driver from our website.
This didn't answer your question or issue? Find more help at Contact Us.
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03-29-2019 08:00 PM
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03-30-2019 10:26 AM
hi
>I don't know what to do with my computer is not working<
i don't understand what you are saying.
can you please clarify.
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06-20-2022 06:52 PM
I'm having the same issue but I haven't been able to set up my printer correctly because I keep getting ridiculous errors. One said something about my online connection and now I'm offline but seem to be set up when I never entered my network password anywhere to be set up. Instead of using these useless forums, I think I'll just take this back to the store and get something else.
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10-12-2022 08:45 PM
I recently bought Canon GM 2070 from Flipkart. Had same issues for a week. Tried restart, firewall disable & adding apps in exemption list, tried services.msc and all other tricks. Tried latest drivers from March 2022 & even from October 2021. But today I disconnected all printer based cables & started plugging them again & then tried October 2021 based software & drivers were successfully installed!
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