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USB Connection Taking a Long Time


I am installing the driver that goes with my PIXMA TS3120 printer. When I get to the part where it finds the printer, the spinny wheel just keeps spinning. It says it will take "a while" but I have a feeling that something is not quite right, since it has been saying that for over three hours.


When I click on "Troubleshooting" it takes me to a page that says it might take a while and is not a malfunction, since I am "currently installing a windows update". I am NOT. My computer has been updated and is not updating currently.


I am trying to install the driver over USB, because of spending 2.5 hours trying to connect it wirelessly and failing.


Product Expert
Product Expert

Hi Liv27,


It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

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