09-05-2019 09:01 PM
I am installing the driver that goes with my PIXMA TS3120 printer. When I get to the part where it finds the printer, the spinny wheel just keeps spinning. It says it will take "a while" but I have a feeling that something is not quite right, since it has been saying that for over three hours.
When I click on "Troubleshooting" it takes me to a page that says it might take a while and is not a malfunction, since I am "currently installing a windows update". I am NOT. My computer has been updated and is not updating currently.
I am trying to install the driver over USB, because of spending 2.5 hours trying to connect it wirelessly and failing.
09-06-2019 08:10 AM
Hi Liv27,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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