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Trouble Printing Envelopes using TS6420

Stephori
Contributor

When I attempt to print a #10 envelope,  a message occurs saying I don't have a #10 envelope in the rear tray, BUT I do.

Following the instruction to print on whatever paper is in the rear tray, the envelope is printed, but the flap is on the wrong side.

3 REPLIES 3

normadel
Authority
Authority

So, turn the envelope around next time.

Stephori
Contributor

I tried that, but then hardly any of the address appeared on the envelope.

normadel
Authority
Authority

You first said the flap is on the wrong side. Then it's the wrong position. Can you provide a photo showing what it's doing?

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