Touch screen on MG6320 stopped working

[Rjsully]

The touch screen / control panel on my 2 month old MG6320 seems to be stuck on the middle screen.  Touching, tapping, swiping etc doesn't work to either activate the visible icons or move to the other screens.  Anyone else have this problem or know of a fix?  Powering on and off does no good.

thanks,

Rob

[Naomi]

Hi Everyone,

We have an update on this topic.  A firmware update has been posted today for the PIXMA MG6320, as noted in the following product advisory:

Firmware Notice: PIXMA MG6320: Firmware Update Version 2.010

[Rjsully]

That's great news, thank you!

[denwoodbp]

Same touch screen issue repeatedly with Canon C4580i. Any Firmware update?

[Shanna]

Hello denwoodbp!

Welcome to the Canon Forums and thanks for your post!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666), and we will be happy to provide you with the names of dealers who are in your area!

[Deblew]

How do I get the update?

[RickZimm]

Dittos on the need for a firmware update. I'm no techy, but I'll bet it is a software/connectivity issue. I am having the same problem after about one month of operation. I was going to send it back before finding this forum. Now I'll try unplugging it. Thanks!

[Rjsully]

Rick,

Go to the bottom of page 1; there was a firmware update posted in March.  I've had no issues since updating.

Good luck,

Rob

[RickZimm]

Thanks, Rob. I saw that after posting . I'll update this weekend and keep my fingers crossed.

[affinityphoto]

Same here. Only the full reset brought back the touchscreen. About a month old.

[apple_usa]

Thank you for post this problem it save me the headache to look for the reciept to return this printer.

I had the same problem with most people here and it's solved easily and simply just unplugged it..

i had been looking through the on screen manual and couldn't find anything. Luckily i got the answer here.