Touch screen on MG6320 stopped working

[Rjsully]

The touch screen / control panel on my 2 month old MG6320 seems to be stuck on the middle screen.  Touching, tapping, swiping etc doesn't work to either activate the visible icons or move to the other screens.  Anyone else have this problem or know of a fix?  Powering on and off does no good.

thanks,

Rob

[denwoodbp]

Same touch screen issue repeatedly with Canon C4580i. Any Firmware update?

[Shanna]

Hello denwoodbp!

Welcome to the Canon Forums and thanks for your post!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666), and we will be happy to provide you with the names of dealers who are in your area!

[PietroX1]

After working for years, the touch screen on my MG6320 printer would not work when I tried to scan or copy. I struggled for 2 days looking at drivers, using the tools provided by Cannon and nothing seemed to work. Out of desperation I finally decided to unplug the power from the printer for 10 seconds and plugged it back again and...EUREKAH !!!... the touch screen began to work again.

Next time I will unplug and replug something before trying any thing else!

[Deblew]

How do I get the update?