Top feeder not loading paper

[Scheduling3601]

I have a canon G4210 that has a top loader for making copies and scanning documents but when I load my documents on the top loader and hit copy the printer displays a message telling me to "place the document on the platen" I have no idea how to fix this.

[ArthurJ]

Hi,

Please click HERE and double check that the paper is loaded correctly. The printer should make a beep when paper is loaded into the top feeder. 

If the same thing happens, I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

[Frackus]

I have the same issue.  The ADF beeps and the printer knows there is paper there.  The error is specifically when you have paper in the ADF and it does not cooperate.  "place the document on the platen" is telling us we can't use the ADF.  This occurred after recent firmware update.  The chat is now a worthless bot, and redirects back to the forums, so now there is no real help available.