Top feeder not loading paper

[Scheduling3601]

I have a canon G4210 that has a top loader for making copies and scanning documents but when I load my documents on the top loader and hit copy the printer displays a message telling me to "place the document on the platen" I have no idea how to fix this.

[ArthurJ]

Hi,

Please click HERE and double check that the paper is loaded correctly. The printer should make a beep when paper is loaded into the top feeder. 

If the same thing happens, I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you