Top Margin Problem on a TS9500 series printer

[MartyDC]

I've used Canon printers for many years, and this particular printer for several, and have never had this problem for which there is no apparent maintenance option.  The problem is that it's cutting off the top of my pages.  Setting the top margin to 1.75" sometimes solves the problem but not always.  Has any TS series user had this same problem?  Is there any fix or do I just need to buy a new one?

[Danny]

Hi, MartyDC!

So that the Community can help you better, please let us know which paper size you're printing on.  That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[MartyDC]

Sorry, forgot to mention this problem is appearing while using ordinary 8.5 x 11 printer paper loaded in the front cassette.  Not trying to print on any unusual size.  

[MartyDC]

Update: printer started to develop more serious problems.  Replaced with a TS6420s.  Same features, smaller footprint, cheaper.