06-06-2019 08:58 AM
A tiny straight spring with no end hooks fell out of my TS8020. Approximately 14 mm long and 1.3 mm wide. Does anyone have an idea of where this is supposed to go? At first I got an error but then I powered down/up the printer and it seems to print okay now.
06-12-2019 02:32 PM
Hi norm1,
Please contact the Canon support team at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST and advised them of the spring that fell out of your printer.
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