07-15-2020 04:01 PM
My TS9120 was working fine yesterday. I went to print something today and it said no paper in tray, there was. I tried again and again and get the same message Paper Jam. I put the tray back in with fresh paper and it pulls all the sheets through at once. The paper is therefore stuck, I remove it and it's the same thing. I have tried multiple times. Same thing. I shut it off and restarted same issue. Any suggestions would be helpful. Thanks!
07-21-2020 03:39 PM
Hello.
There may be a jam or an obstruction in the rear area of the printer. Please unplug the power from the printer. Then visit THIS LINK for details on how to check for paper jams inside of the printer.
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