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TS9020 Only prints using PGBK no matter what

DiscoSloth
Apprentice

I have adjusted all my settings back to default (as far as I can tell). I replaced all the cartridges with new ones. However, no matter what it only prints using pgbk. When I run "clean" and "deep clean" cycles, it only prints the pgbk cartridge. Why is this the case? Is there anything else I can try?

 

*I am not set to greyscale  

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