Hi mverrill,
If you have any antivirus, firewall or anti-spyware programs installed on your computer, please temporarily disable them and then attempt to reinstall the printer to see if this will resolve the issue. Once the installation is complete, you can re-enable the protection software.
If you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
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