TS6420a scanner not connected to pc

[Sophia74]

I'm trying to scan with my TS6420a but have no success! I can print no problem from smartphone, PC, tablet. I've installed the Canon IJ Printer Assistant tool, the scan app from windows, does not find scanner. I have windows 11. please help me.

[Stephen]

Hey, Sophia!

Try this: https://canon.us/TS6420asetup 

It will walk you through the whole setup process. It'll also uninstall & re-install if necessary. 

Let us know how it goes!

[Sophia74]

I can still print

[Sophia74]

I tried this and still not working. It did remove the Canon IJ utility.  

[Stephen]

Try to install this: Direct Driver Download

[Sophia74]

this didn't work either! it just added a copy of my printer

I really appreciate you trying to help me resolve this issue

[Sophia74]

Could it be my Bitedefender virus protction? I don't think I have a firewall installed but how can I know for sure?

[Stephen]

It could be. How long have you had the printer? 

[Sophia74]

bought in 2020 but I was able to scan before and I've had the same virus protection.  the only other thing is this is a new laptop.

[Sophia74]

interesting though that the copy doesn't acknowledge the existence of scanner at all like the original printer