TS6420a print head alignment error

[ztiff3]

My PIXMA will not align the print head, I get an error that the alignment failed. I have already cleaned the nozzle, rollers, and did deep cleaning several times. I've replaced the color ink and the black ink is still full. When it printed, there were gaps across the entire page. now it just prints completely blank with no ink whatsoever. The paper is feeding fine. What else can I do? Not paying $20 for Canon support for a $100 printer which should have lasted me over a year. Of course, it only JUST fell out of warranty.

[Patrick]

Hi ztiff3,

If you purchased your PIXMA TS6420a about a year ago, I am sure that if you contact for support, they would be lenient with the warranty period.  There is no charge for you to access support.  Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS6420a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can assist you with your available service options.

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