TS6420 stopped printing background

[kmpark30]

I have a TS6420 & backgrounds have stopped printing on my Macbook Pro running Ventura OS.  I have cleaned the printer heads & nozzle, changed toners, rebooted, removed & reinstalled the printer.  Backgrounds still not printing.  I'm at a loss.  Any suggestions?

[Danny]

Hi, kmpark30!

So that the Community can help you better, we need to know exactly which applications you're using and what kinds of files you're trying to print. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[kmpark30]

I am trying to print emails on a Macbook pro running Ventura.  

[ArthurJ]

Hi,

Does this only happen when printing emails? Do documents or pictures outside of email print correctly? 

We look forward to your reply. 

[kmpark30]

It's just emails.  If I look at the email in my browser it prints fine. I've attached the document. As you can see the blue highlights shows on the original email however when I go to print it doesn't appear. This makes the writing very light & hard to read.